Grievance Redressal Mechanism

SERVESHWAR FOOD PRODUCTS PVT LTD is duty bound to provide fair treatment to our Consumer and Consumer Grievances.

What does "Grievance" mean? Grievance means any issue related to the product/service which has been availed by the consumer from the SERVESHWAR FOOD PRODUCTS PVT LTD Platform and consumer is seeking resolution for the same. In case of any query or complaint the Consumer can approach us and reach out to us through ‘Customer Care & Greviance Officer Details’ tab available on website www.lacysnacks.com

Customer Care Executive Serveshwar Food Products Private Limited Operating with trade name - Lacy, BEBO Grievances Officer : Mr.Anshul Agrawal Timings and Working days: Monday to Friday 10 AM to 6 PM Email: lacysnacks@gmail.com Phone number: 18005729974 Address: Serveshwar Food Products Pvt. Ltd. Dhakpura Road, Opposite, Water Works Colony, Hathras, 204101 Uttar Pradesh

• The Consumer shall receive an acknowledgment for its grievance within 3-4 Days through email OR phone call or SMS.
• The Consumer shall receive email or phone call or SMS with in 2-3 days “Unique ID” to update the grievance status.
• "Consumer Care" shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
• A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
• When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance
• For more details, please visit OUR POLICIES (Shipping Policy, Terms & Conditions, Privacy Policy, Cancellation & Refund Policy) in website www.lacysnacks.com